Privacy

Thank you for accessing JackRogersUSA.com (the “Site”) owned and operated by Jack Rogers LLC and its affiliates (“Jack Rogers”, “we”, or “us”).  We respect your privacy and want to protect your personal information.  To learn more, please read this Privacy Policy as it explains how we receive, maintain, disclose and use your personal information as well as non-personal information, as well as how we protect your information, and together with the Site’s Terms and Conditions governs your use of our site.

This Privacy Policy applies to information we collect:

• Through this Site;
• Through mobile applications that we operate;
• Through email, text messaging, or other electronic messaging between you and us;
• Through our retail locations;
• Offline through our retail stores; and
• When you interact with our advertising on third-party websites. 

INFORMATION WE COLLECT AND HOW WE COLLECT IT

We collect various information about users or our Site.

What information do we collect?

Information that identifies you as a person (“Personal Information”), such as:

• contact details including name, email, telephone number and shipping, billing address
• login and account information, including unique user ID and password
• personal details including gender, hometown, date of birth and purchase history
• payment or credit card information
• personal preferences including your wish list as well as marketing preferences
• employment and education history and other information that you provide to us if you apply for employment with us through our Site

Information collected through automated means when you visit our Site (“Automated Information”) such as:

• the IP address of the device you use to connect to the internet
• the unique identifiers of your device
• your browser characteristics
• your device characteristics
• your operating system
• your language preferences
• the URLs through which you were referred to our Site
• information on actions taken by you on our site
• dates and times of your visits to our Site
• the pages you accessed on our Site

How do we collect information?

We collect Personal Information directly from you when you provide it to us. This typically occurs when you:

• Sign up for our email list
• Place an order with us
• Buy a product at our retail locations
• Send us an email or other communication
• Join our social networking sites
• Register for an account with us
• Participate in our promotions, surveys, and/or contests

We collect Automated Information automatically as you navigate through our Site as explained further below.

AUTOMATED INFORMATION WE COLLECT THROUGH TECHNOLOGY (COOKIES)

We may collect information, which may include certain Personal Information data, from your browser when you use our Site. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.  

Most web browsers automatically accept cookies. If you do not wish to have cookies on your system, you can set your browser to refuse them. Please review the specific instructions from your browser in order to do this. However, please note that not accepting cookies may make certain features of our Site unavailable or difficult to view or use.

In some of our email messages we may use a “click-through URL” linked to content on this site. When you click one of these URLs, you will pass through our web server before arriving at the destination web page.  We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our Site.  If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Third parties may also collect information via our Site through cookies, third party plug-ins and widgets in order to deliver our targeted advertisements to you across the Internet.

We use cookies and pixel tags to track usage of the Site and to understand our customers’ preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about site traffic and site interaction, to identify trends and obtain statistics so that we can improve our Site and enhance our business and products. There are generally two categories of cookies used on our Sites. In some cases, these cookies involve the processing of your Personal Information. You can always adjust your advertising preferences on your mobile device at the device level.  

• Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media. 
• Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Site.

Our web server may collect clickstream information such as the address (or URL) of the web site that you came from before visiting the Site, which pages you visit on the Site, which browser you used to view the Site and any search terms you may have entered on our site, among other things.  The Site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better shopping experience and helps us understand how visitors use the Site. We use this information, which does not identify individual users, to analyze trends, to administer the Site, to track users’ movements around the site, to target our online advertising, and to gather demographic information about our user base as a whole.

HOW WE USE THE INFORMATION WE COLLECT

We use the information that you provide to us and/or that we collect from you:

• To present our Site to you
• To process and complete your orders
• To communicate with you about our products, our company, and other information that we believe may be of interest to you
• To alert you to any issues with products or product recalls
• To notify you of any changes to our Site or our business
• In other ways that we describe to you when you provide the information
• For any other purposes with your consent

When you supply your postal address or email, you may receive our catalogs or other marketing materials from us by mail or by email. When you place an order on our Site, we use this information to process and track your order and contact you via email with an order confirmation and to communicate with you about your order.

If you submit a resume to us or apply for employment with use through the Site, we will use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.

Please note that we maintain a record a record of your purchases made online and combine it with information you provide at our Jack Rogers stores. We do this in order to serve you better, to analyze our customer demographics and product preferences, and to assist us with our advertising and marketing efforts.

We do not sell, trade, or otherwise transfer your personal information to any third parties except as set forth in this Privacy Policy or unless we provide you with advance notice. We may share your information with our subsidiaries and affiliates, as well as the vendors we retain to provide services necessary to our operations. Such third parties could include website hosting companies, third-party payment providers, public relations companies, advertising and marketing agencies, and e-mail delivery providers. The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired.  They are required to abide by the terms of this Privacy Policy including taking reasonable measures to ensure your personal information is secure. We may work with third parties and provide them with access to your information so that they may enhance our databases or help us to deliver behavioral advertising content to you across other websites as described above in the "Advertising" section.

We also reserve the right to release personal information in the following circumstances:

• When we are under a legal compulsion to do so (for example, we have received a subpoena) or we otherwise believe that the law requires us to do so;
• When we believe it is necessary to protect and/or enforce our rights, property interests, or safety or those of, our users or others; or
• As we deem necessary to resolve disputes, troubleshoot problems, prevent fraud, and otherwise enforce this Privacy Policy and the Terms of Use.

 Additionally, in the event that we are merged with or become part of another organization, or in the event that we are sold or we sell all or substantially all of our assets or are otherwise reorganized, the information you provide will be one of the transferred assets to the acquiring or reorganized entity. We may also transfer personal information to third parties where we are expressly authorized by applicable law to do so.

We may share your information with our subsidiaries or affiliated companies, including those located in other countries. Such third parties may have access to, store and process your PII toprovide services on our behalf, which may occur in the United States or in countries outside of the United States.

TARGETED ADVERTISING AND REMARKETING

You may see advertisements for our products on other websites and mobile applications because we work with third party advertisers to engage in remarketing and retargeting activities. Through our relationships with these advertisers, we can target messaging to our users by interest-based, demographic, contextual, and other means. These third party advertisers track your online activities over time and across websites and mobile applications by collecting information through automated means, including through the use of third-party cookies, web server logs, and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites and mobile applications that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites or apps. This data collection takes place both on our Site and on third-party websites and mobile applications that participate in the advertising networks. This process also helps us track the effectiveness of our marketing efforts. If you are a California resident, you may ask us to refrain from sharing your information with certain of our affiliates and other third parties for their marketing purposes.  See the “Notice for California Residents” section below for additional information.

LINKS TO AND FROM OTHER WEBSITES

Our Site may contain links to websites operated by third parties, or you may have come to the Site using a link found in another website. This does not mean that we endorse these websites or the goods or services they provide. We do not make any representations or warranties about any website that may be linked to the Site. Such other websites are independent from us, and we have no control over, or responsibility for, their information, products or activities. Our privacy practices may differ from those of these other websites. If you provide Personal Information at one of these third party websites, you are subject to the privacy policy of the operator of that website, not our Privacy Policy. Please make sure you understand the other website's privacy policy before providing such website with any Personal Information.

YOUR CHOICES ABOUT HOW WE USE YOUR INFORMATION and opting out

We have mechanisms by which you can control your information:

• Tracking: You can set your browser to refuse some or all cookies or to alert you when cookies are being sent. Please visit your specific browser’s instructions for doing this.
• Promotional Offers: If you do not wish to receive our promotional offers, you may opt-out by checking the relevant box when we collect your information, logging into your account to update your preferences, clicking on the “unsubscribe” link found in emails we send to you, or sending us an email request to customerservice@jackrogersusa.com. Please note that you may NOT opt out from receiving emails from us directly related to a product purchase.
• NOTICE FOR CALIFORNIA RESIDENTS Under California law, if you are a resident of California, you may make a written request to us about how we have shared your information with third parties for their direct marketing purposes during the immediately prior calendar year. To make such a request, please send an e-mail to customerservice@jackrogersusa.com. You must include your full name, e-mail address, and postal address in your message

In addition, please note the following:

• Users can visit our Site anonymously, although we use and plant cookies
• We will add a link to this Privacy Policy on our home page, or at a minimum, on the first significant page after entering our Site
• Our Privacy Policy link includes the word “Privacy” and can be easily be found on the page specified above
• Users will be notified of any privacy policy changes on our Privacy Policy page;
• Users are able to change their Personal Information by emailing us or by calling us
• Some Internet browsers include the ability to transmit “Do Not Track” signals that give you control over the collection and use of web browsing information. Because uniform standards for “Do Not Track” signals have not yet been adopted, we do not currently have the ability to recognize “Do Not Track” signals; thus, we may track, plant cookies, or use advertising even when a Do Not Track browser mechanism is in place
• We allow the collection of users’ behavioral tracking (but not Personal Information) by third parties.

VISITORS FROM OUTSIDE THE U.S.

Jackrogersusa.com is maintained in the United States. This Privacy Policy governs the information collected at this Site regardless of where you're located when you access it, browse it and interact with it. This means your Personal Information may be stored outside of the province, state, and/or country in which you reside, and processed by us, an affiliate or a third-party service provider as described in this Privacy Policy. You freely and specifically consent to such transfer of your Personal Information outside of your state and outside of the United States. Moreover, governmental bodies that have jurisdiction (e.g., courts and law enforcement agencies) may be entitled to access your Personal Information.

PRIVACY OF YOUNG CHILDREN

We are conscious and concerned about the privacy of young children, and per the Children’s Online Privacy Protection Act, do not knowingly collect information from children under 13.  We do not sell products for purchase by children, and all products for children are for purchase by adults only.  If we learn that any personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

PERSONAL INFORMATION PROTECTION

We recognize our responsibility to protect the personal information you entrust to us. We use reasonable administrative, technical, personnel and physical measures to safeguard your personal information in our possession against loss, theft and unauthorized use, disclosure or modification.  While we take precautions against possible breaches in the Site and customer databases, no website or online transmission is completely secure. Accordingly, we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur and cannot be held liable for any unauthorized access or use of the data you have supplied to us. Unfortunately, the transmission of information via the Interet is not completely secure, and your use of the Site is at your own risk. We urge you to take steps to protect your personal information when you are online and to keep your login and password information safe.

UPDATES TO THIS POLICY

If we modify this Privacy Policy, we will post the changes on our Site so that you will be aware of the information we collect and use.  We reserve the right to so modify the site at any time.  If you have any further questions about the privacy policy, please do not hesitate to email customerservice@jackrogersusa.com

Updated February 4, 2019.

Also, please note that the examples contained in this Privacy Policy are illustrations only and are not intended to be exhaustive.

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PRIVACY POLICY

Privacy Laws continue to evolve and we have made changes to our Privacy Policy to help satisfy requirements. In addition, we strive to make our information practices easy for you to understand and clearly communicate the choices you have, and the updates reflect this goal

The following Privacy Policy will take effect June 14, 2024

Last Updated: June 14, 2024

This Privacy Policy ("Policy") explains how Jack Rogers USA, LLC ("Jack Rogers," "we," or "us") collects, uses, and discloses personal information about you. This Policy applies to information we collect when you access or use our website and other online products and services that link to this Policy (collectively, the "Services"), shop in our stores, communicate with customer service, or otherwise interact with us. Please review this Policy carefully. We may provide different or additional notices of our privacy practices with respect to certain products or services, in which case this Policy will not apply.

We may change this Policy from time to time. If we make changes to this Policy, we will notify you by revising the date at the top of the Policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Policy regularly to stay informed about our information practices and the choices available to you.

CONTENTS

• Collection of Personal Information
• Use of Personal Information
• Targeted Advertising and Analytics
• Disclosures of Personal Information
• Your Privacy Choices
• Additional Information for Residents of Certain U.S. States
• Contact Us

COLLECTION OF PERSONAL INFORMATION

The categories of personal information we collect and the sources from which we collect it depend on your interactions with us and are described in more detail below.

PERSONAL INFORMATION YOU PROVIDE DIRECTLY TO US

We collect personal information directly from you, including when you engage in any of the activities listed below: 

• Place an order from our website;
• Make a purchase at one of our stores;
• Return an item or make an exchange from a previous purchase;
• Inquire about our products or services;
• Contact us to request assistance or provide feedback, including communication with customer service or our store associates;
• Create an online account and profile;
• Create a registry;
• Subscribe to receive our emails or text messages;
• Enter a contest or sweepstakes;
• Participate in a marketing survey, promotion, event, or join our rewards program; and
• Interact with us on social media, including by posting content and tagging us.

The types of personal information we collect directly from you may include your name, email address, IP address, postal address, phone number, birthday, marketing preferences, product preferences, account information (such as account password), and any other information you choose to provide.

If you make a purchase from us, we work with third-party payment processors and financing partners to collect and process your payment information.

PERSONAL INFORMATION WE COLLECT AUTOMATICALLY

We automatically collect personal information when you access and use our Services or shop in our stores, including:

• Device and Usage Information: We collect information about how you access and use our Services, including device information, such as your browser type, hardware model, operating system version, IP address, unique device identifiers, and language settings. We also collect information about your activity on our Services, such as items placed in your shopping cart, your access times, pages viewed, the routes by which you access our Services, and your use of any hyperlinks available within our Services.
• Transaction Information: When you make a purchase or return, we collect information about your transactions, including records of products or services you purchased, returned, or are considering purchasing from us, the purchase price, and the date and location of the transaction.
• Information collected via cookies, web beacons, and other tracking technologies: We (and those that perform work for us) use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior, purchase behavior, and other engagement with our Services. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. See the "Targeted Advertising and Analytics" and "Cookies and Similar Tracking Technologies" sections below for further information.
• Video, Images, Audio, and Chat: We collect video recordings and photographs in our stores for security, fraud, and loss prevention purposes, and we may record calls you place to customer service. If you contact customer service through our chat feature, we may monitor and retain the chat conversation, including for training purposes. Please do not use the chat feature or participate in calls with us if you do not consent to our monitoring and retention of chat conversations and calls with you.

PERSONAL INFORMATION WE COLLECT FROM OTHER SOURCES

We may collect personal information about you from other sources. For example, we may collect personal information about you from:

• Other companies if we offer joint promotions and marketing campaigns;
• Other customers who provide information about you, such as to send you a gift, sign up for a refer-a-friend program, or when they create a registry;
• Providers of rewards programs;
• Order processing partners, such as fraud prevention partners, shipping partners, and fulfillment partners; and
• Marketing and advertising companies, data co-ops, demographic companies, analytics companies, data hygiene and append companies, mailing list providers, and market research companies.

The types of personal information we collect from other sources may include name, email address, mailing address, demographic information, product preferences, and product purchases.

PERSONAL INFORMATION WE DERIVE

We may derive information or draw inferences about you based on the information we collect. For example, we may infer your approximate location based on your IP address or that you are interested in purchasing certain products based on your browsing behavior on our Services.

USE OF PERSONAL INFORMATION

We use the personal information we collect to provide, maintain, and improve our products and services. We also use personal information to:

• Communicate with you about products, services, contests, promotions, and other information offered by Jack Rogers and others that we think will interest you, unless you have opted out of such communications (see "Opting Out of Marketing Communications" for more information);
• Provide and administer our loyalty program;
• Administer and fulfill our contests, sweepstakes, and other promotions and deliver rewards;
• Identify, report, and repair errors that impair the functionality of our Services;
• Analyze trends and statistics, learn more about your shopping preferences and your interaction with our Services, and improve your shopping experience;
• Detect, investigate, and prevent security incidents and protect against malicious, deceptive, fraudulent, or illegal activity;
• Respond to your comments, questions, and requests and provide customer service;
• Personalize and improve the Services and provide content or features that match your profile and interests;
• Target advertisements to you on third-party platforms and websites unless you have opted out (see "" for more information); and
• Comply with our legal and financial obligations.

TARGETED ADVERTISING AND ANALYTICS

We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile apps. These entities may use cookies, web beacons, SDKs, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address and other identifiers, web browser and mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information is used to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data including to understand how our ads perform and determine the popularity of certain content, and better understand your online activity. You can turn off cookies used for ad targeting purposes by clicking the "Your Privacy Choices  " link found in the footer of our website and following the instructions in the pop-up window.

In addition, some of our advertising partners enable us to translate your email address or phone number into an identifier that can’t be used to identify you personally. Our advertising partners then use that unique identifier to show ads that are more relevant to you across the web and in mobile apps.

Some of the activities described in this section may constitute “targeted advertising,” “sharing,” or “selling” under certain state privacy laws. See "Additional Information for Customers Residing in Certain U.S. States" for more information and the privacy rights available to residents of California, Colorado, or Connecticut, Montana, Oregon, Texas, Utah, and Virginia.

You can also learn more about interest-based ads and opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance by visiting www.aboutads.info/choices.

DISCLOSURES OF PERSONAL INFORMATION

In certain circumstances, we may disclose the personal information we collect about you. We disclose the categories of personal information described in "Collection of Personal Information" above in the following ways:

• Corporate Affiliates. We may disclose personal information to our holding company, subsidiaries, and corporate affiliates for the purposes described in the "Use of Personal Information" section above.
• Vendors and Service Providers. We make personal information available to our vendors, service providers, and contractors who perform services on our behalf, such as companies that assist us with web hosting, shipping and delivery, fraud prevention, customer service, surveys, payment processing, analytics, and marketing and advertising.
• For Marketing Purposes. We may share your personal information with third parties for their own marketing purposes or to expand the reach and effectiveness of our own marketing campaigns.
• Corporate Transactions. Personal information may be disclosed or transferred as part of, or during negotiations of any purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization, or financing involving Jack Rogers.
• Professional Advisors. We disclose personal information to our legal, financial, insurance, and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of Jack Rogers’s business or operations.
• Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We may disclose personal information about you, if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights, property, or safety of Jack Rogers or others.
• Consent. We make personal information available to third parties when we have your consent or you intentionally direct us to do so. For example, if you decide to submit a product review, you direct us to post the personal information you provide publicly.

We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. Jack Rogers processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

YOUR PRIVACY CHOICES

Updating Your Account Information
You can review and modify your online account information at any time. To access your online account, simply click "Account" at the top of any web page and sign in when prompted. You can also update your account information by calling customer service at 1.888.775.9130

Cookies and Similar Tracking Technologies
As described above, Jack Rogers uses cookies and similar tracking technologies for various purposes, including to analyze visits to our websites and deliver targeted advertising on other companies’ sites or mobile apps. You can turn off cookies used for ad targeting purposes by clicking the “Your Privacy Choices” link found in the footer of our website and following the instructions in the pop-up window. In addition, most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Opting Out of Marketing Communications
If you would like to stop receiving promotional emails or text messages from us, please contact us and specify from which list(s) you would like to be unsubscribed ("Do Not Email," "Do Not Mail," or "Do Not Call"). You can also unsubscribe from our promotional or text messages by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

ADDITIONAL INFORMATION FOR CUSTOMERS RESIDING IN CERTAIN U.S. STATES

California, Colorado, or Connecticut, Montana, Oregon, Texas, Utah, and Virginia have enacted consumer privacy laws that grant their residents certain rights and require additional disclosures (“State Laws”). If you are a resident of one of these states, and to the extent these laws apply to Jack Rogers, this section applies to you.

Additional Disclosures

Our Policy explains how we collect, use, and disclose information about you, as well as our targeted advertising and analytics practices. As required by certain State Laws, below we use two different tables to explain this same information, including the categories of personal information we collect (and have collected over the preceding 12 months), the types of entities to which we disclose such information, and the ways we use each category of information.

Collection, Use, and Disclosure of Personal Information for Business Purposes

Categories of Personal Information	Categories of Recipients	Use of Personal Information
Identifiers (such as your name, email address, or IP address)	Advertising and marketing partners, Internet service providers, data analytics providers, operating systems and platforms, payment processors, fulfillment partners, customer support partners, event partners, fraud prevention partners	Provide, maintain, and improve our products and services;  Communicate with you; Provide and administer our loyalty program; Administer and fulfill our contests, sweepstakes, and other promotions and deliver rewards; Identify, report, and repair errors that impair the functionality of our Services; Analyze trends and statistics, learn more about your shopping preferences and your interaction with our Services, and improve your shopping experience; Detect, investigate, and prevent security incidents and protect against malicious, deceptive, fraudulent, or illegal activity; Respond to your comments, questions, and requests and provide customer service; Personalize and improve the Services and provide content or features that match your profile and interests; and Comply with our legal and financial obligations.
Commercial information (such as records of products or services purchased)	Advertising and marketing partners, data analytics providers, operating systems and platforms, payment processors, fulfillment partners, customer support partners, event partners, fraud prevention partners
Internet and electronic network activity information (such as information from cookies, browsing history, and search history)	Advertising and marketing partners, Internet service providers, data analytics providers, operating systems and platforms, cloud service providers, fraud prevention partners
Approximate geolocation data (such as your city of residence)	Cloud service providers, advertising and marketing partners, data analytics providers, fraud prevention partners
Inferences	Advertising and marketing partners, data analytics providers
Other personal information that relates to or is reasonably capable of being associated with you (for example, certain information you submit in connection with a product review or in response to a survey)	Other users of our services, product review partners, customer support partners

Personal Information That We “Share,” “Sell,” or Use for “Targeted Advertising”

We disclose the following categories of personal information to third parties for the purpose of engaging in targeted advertising and other marketing activities, including to expand the reach and effectiveness of our own marketing campaigns and for the third parties’ own marketing purposes. These disclosures may be considered “sales” or “sharing” or use of personal information for “Targeted Advertising” under certain State Laws.

Categories of Personal Information “Shared,” “Sold,” or used for Targeted Advertising	Categories of Third Parties
Identifiers	Advertising and marketing networks
Commercial information	Advertising and marketing networks
Internet and electronic network activity information (including information from cookies)	Advertising and marketing networks

Other Details About Our Information Practices

• We collect personal information directly from you (for example, when you place an order from our website or make a purchase at one of our stores), automatically when you access or use our Services or shop in our stores, and from third-party sources such as joint marketing partners, each described in more detail in the "Collection of Personal Information" section above.
• We do not knowingly collect, sell, or share personal information about consumers under the age of 16.
• We generally do not collect information that is considered “sensitive” under State Laws. In the limited circumstances that we do, such as collection of your account username and password, which is designated as “sensitive” under the California Consumer Privacy Act, we do not use or disclose such sensitive personal information for the purpose of inferring characteristics about you.
• We retain personal information for as long as necessary to carry out the purposes for which we originally collected it and for other purposes described in this Policy.

Privacy Rights

Opt Out of Sales, Sharing, Targeted Advertising
Some of the activities described in the "Targeted Advertising and Analytics" section above may be considered “sales” or “sharing” of your personal information or use of your information for “targeted advertising” under the law that applies to you. You may opt out of these activities by contacting us privacy@jackrogersusa.com, or, if you are a resident of California or Colorado, by visiting our Services with a legally recognized opt-out preference signal enabled, such as the Global Privacy Control.

In addition, we disclose your information to other entities for marketing purposes as described in "Disclosures of Personal Information" above. Such disclosures may constitute “sales” of your personal information under the State Laws, and you may opt out of such activities by contacting us at privacy@jackrogersusa.com.  

Access, Correction, and Deletion
You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information. To request access, deletion, or correction of your personal information, please email us at privacy@jackrogersusa.com. You may also call 1.888.775.9130 to submit a request. Once we receive the request, we will validate the information that you provide and send a message to the email address you provided in the request. Please follow the instructions in that email to verify your email address and/or provide any additional information that may be needed to process your request.

Nondiscrimination
We will not discriminate against you for exercising your privacy rights.

Appeals
If we deny your request, you may have the right to appeal our decision by contacting us at privacy@jackrogersusa.com. If you have concerns about the result of an appeal, you may contact the attorney general in the state where you reside.

Authorized Agents
If you are from California, Colorado, or Connecticut, Montana, Oregon, or Texas and submit a rights request via an authorized agent, we may ask your authorized agent to submit proof of their authorization to make the request, such as a valid power of attorney or proof that the agent has signed permission from you to make the request. In some cases, we may also contact you to verify your identity or confirm you have authorized the request.

Notice of Financial Incentives
We offer various financial incentives. For example, we may provide discounts or other benefits to customers who join membership rewards or loyalty programs or sign up to receive our marketing emails or text messages. When you participate in a financial incentive, we collect personal information from you, such as identifiers (like your email address or phone number), commercial information (like your purchase preferences and interests or purchase history), inferences drawn about your preferences, and other categories of personal information that relate to or are reasonably capable of being associated with you. We share this information with our cloud service providers and marketing and advertising partners. You can opt into a financial incentive by following the sign-up or participation instructions provided. If you later decide to opt out, you may do so at any time, such as by following the unsubscribe instructions in the applicable program’s terms and conditions, promotional emails, text messages, or contacting us. If you request that we delete any of your personal information that is essential to providing you with the financial incentive or other loyalty program, we will not be able to provide you with the benefits of that program (e.g., if you ask us to delete your email address, we will no longer be able to provide you with early access to sales or other benefits via email). In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.

Shine the Light Law - California Residents Only
California's "Shine the Light" law requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt out of such disclosures. We have such a policy. If you want to opt out of these disclosures of your information please submit your request to us via email at privacy@jackrogers.com.

CONTACT US

If you have any questions about this Policy or our information practices, please contact us at: 1.888.775.9130 or privacy@jackrogersusa.com