All footwear is fit tested to be as true to size as possible. Please note that Jacks sandals are handmade, and the size may be handwritten on each sandal. Half sizes for Jacks sandals may be noted with a dash, for example size 7.5; may be marked on the inner sandal as 7--. All other footwear is available in whole and half sizes as noted.

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. If you need assistance with the returns process please let us know, and we will be happy to help.

If you have additional questions about your order, please contact Jack Rogers Customer Service via email at customerservice@jackrogersusa.com

We have a 1-year warranty policy. If the shoes were purchased in our website or at our Jack Rogers store, and if the damage has occurred within one year of purchase date, please email us images of the entire shoe - top and bottom - along with photos of the damaged area, and your order number to customerservice@jackrogersusa.com . Our production experts will evaluate each case depending on the wear and tear of the shoe and will make a decision based on the inspection of the images provided. If they determine that your order qualifies for a refund or replacement, we will inform you. A refund applies if there is a manufacturer’s defect and if the order was placed within the last 90 days. A store credit or replacement (depending on availability) applies if your order is over 90 days old but less than 1 year old.

To redeem your Jack Rogers e-gift card, simply add your items to your shopping cart and when you are ready to checkout, add your e-gift card code to the “Gift Cards” field on the left side of the shopping cart. Once you’ve added your e-gift card code, proceed with the checkout steps.

Jack Rogerse-gift cardsmake the perfect gift! Our e-gift cards will be delivered directly to the gift recipient via email and can be purchased here in the amounts of $50, $75, $100, $200 and $300. Please note that e-gift card orders begin processing the next business day and the e-gift card order must be invoiced before the e-gift card email will be sent.

From time to time we may have a special promotion code that can be applied to your order by entering the promotional code in the space provided on the Checkout page and hitting the "apply" button. The value of the promotion will be applied to your order and will not appear as a separate line item. Please note that only one Promotional Code may be used on each order.

Yes, we currently charge sales tax for orders shipping to all states besides: Alabama, Alaska, Arizona, Delaware, Federated Micronesia, Guam, Idaho, Marshall Islands, Mississippi, Montana, N. Mariana Islands, New Hampshire, New Mexico, Oregon, Palau, Puerto Rico, US Minor Outlying Islands Virgin Islands. Taxes vary depending on state and location and are subject to change in accordance with state and local tax laws.

We offer free shipping on all US orders over $99 (after discounts and before taxes are applied). We are unable to ship to AFP/FPO/DPO addresses.

Jack Rogers reserves the right to hold any order for suspected fraud and/or billing and shipping validation. Affected customers will be notified by Jack Rogers Customer Service.

We offer free shipping on all US orders over $99 (after discounts and before taxes are applied). We are unable to ship to AFP/FPO/DPO addresses. We do not ship internationally. You will receive an email with tracking information and an estimated delivery date once your order ships.

Jack Rogers reserves the right to hold any order for suspected fraud and/or billing and shipping validation. Affected customers will be notified by Jack Rogers Customer Service.

If you checked out by logging into your Jack Rogers account, you may check the status of your order by logging into your Jack Rogers account and clicking on the View Order History tab.

Customers who checked out as a guest can check the status of their order by contacting Jack Rogers Customer Service via email at customerservice@jackrogersusa.com. Please be sure to include your order number in your inquiry email.

Orders that exceed $99 qualify for free shipping. For all orders that are under $99, a standard shipping fee of $10 will apply. Please note that this fee is in addition to any applicable taxes and will be added to your total order amount. We also offer expedited shipping options for an additional cost, including 2nd day and overnight delivery.

We process and ship orders from our warehouse Monday through Friday. All orders begin processing the following business day and orders placed Saturday-Sunday will begin processing the following Monday.

Orders placed with Standard Shipping usually arrive within 7 business days from the day the order was placed.

Orders placed with FedEx 2nd Day Air Shipping are prioritized and usually arrive within 2-3 business days from the day the order was placed. Delivery excludes holidays.

Orders placed with FedEx Overnight Shipping are prioritized and usually arrive within 1-2 business days from the day the order was placed. Delivery excludes holidays.

Is your purchase not quite what you had in mind? We have a $5 return label fee applicable to returns, and offer free exchanges. We accept the return of unworn and unused merchandise purchased from www.jackrogersusa.com within 30 days from the original fulfillment date. All final sale styles (ending in $.99), monogrammed, custom, and made-to-order styles are final sale and may not be returned or exchanged at any time. Your eligible return must be accompanied by the original receipt and packaging, as well as any gift with purchase. When trying on our shoes, we kindly ask that you walk on carpet and try on with clean feet. The leather of our shoes will attract the natural oils of your feet and we are unfortunately unable to accept returns with scuffed soles or toe prints. *Original shipping charges are not eligible for refund on orders that were shipped correctly.

Is your purchase not quite what you had in mind? We have a $5 return label fee applicable to returns, and offer free exchanges. We accept the return of unworn and unused merchandise purchased from www.jackrogersusa.com within 30 days from the original fulfillment date. All final sale styles (ending in $.99), monogrammed, custom, and made-to-order styles are final sale and may not be returned or exchanged at any time. Your eligible return must be accompanied by the original receipt and packaging, as well as any gift with purchase. When trying on our shoes, we kindly ask that you walk on carpet and try on with clean feet. The leather of our shoes will attract the natural oils of your feet and we are unfortunately unable to accept returns with scuffed soles or toe prints. *Original shipping charges are not eligible for refund on orders that were shipped correctly.

We accept exchanges on full priced items that were purchased directly from us within the last 30 days. Please use this link to access your return label and process the exchange: https://jackrogersusa.loopreturns.com/ To locate your order number, please refer back to your confirmation email when you first placed the order. Enter your order and your zip code or email address to get started. You should then be able to hover over the image of the shoe you wish to exchange, and select the return/exchange reason, and then be able to choose the new size you need and continue with the exchange. A new order will be placed automatically in our system and you will receive emails confirming your new order and your return. Once you finish the steps for the return label, we will email you a QR code to take your return to the post office, or you can also print your return label.

As a registered Jack Rogers user, you agree to receive e-mails critical to your account and transactions or for marketing purposes about Jack Rogers products.

You may unsubscribe from our email newsletters by click the “unsubscribe” option at the bottom of the email. If you unsubscribe, you will continue to receive transactional emails about any orders that you place. To better manage your email preferences you can visit the below link: https://www.jackrogersusa.com/pages/preferences

Click “Sign In” on the top right of the screen and on the bottom of the display window, click “Create an Account” and follow the steps.

If you are having trouble logging into your account, try setting your password by clicking on “Forgot Your Password” on the Sign In page. If you’re still having issues, please contact Jack Rogers Customer Service via email atcustomerservice@jackrogersusa.com

If you are having trouble logging into your account, try setting your password by clicking on “Forgot Your Password” on the Sign In page. If you’re still having issues, please contact Jack Rogers Customer Service via email atcustomerservice@jackrogersusa.com

Click “Sign In” on the top right of the screen and the click on “Forgot Your Password” and follow the steps to change your password. If you’re still having issues, please contact Jack Rogers Customer Service via email atcustomerservice@jackrogersusa.com