Club Jack Terms & Conditions
The Jack Rogers Rewards Program Terms & Conditions
The Club Jack rewards program (“Program”) is offered by Jack Rogers USA, LLC (“Company”, “Jack Rogers”, “our”, “us” or “we”) to show appreciation for our loyal customers. By participating in the Program, you are accepting and agreeing to be bound by the following Program terms and conditions (these “Program Terms”) and all future versions, which will be available on www.jackrogersusa.com (the “Website”) or the Program page of the Website at www.jackrogersusa.com/pages/rewards, the Website Terms and Conditions located at https://www.jackrogersusa.com/pages/terms-conditions and our Privacy Policy located at https://www.jackrogersusa.com/pages/privacy, each of which is incorporated herein by reference. Please read our Privacy Policy carefully to understand how we collect, use, disclose and retain your personal information. These Program Terms form the agreement (“Agreement”) between you (“Member” or “you”) and the Company with respect to the Program. These Program Terms do not alter in any way the terms or conditions of any other agreement that you may have with us. The Company reserves the right to modify or terminate the Program or eliminate benefits offered under the Program and to amend the Program Terms at any time, without prior notice. Your continued participation in the Program will confirm your acceptance of the changes. If you do not agree to the amended Program Terms, you must stop participating in the Program.
THESE PROGRAM TERMS REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES AND INCLUDE A CLASS ACTION WAIVER. YOU ARE WAIVING YOUR RIGHT TO SUE IN COURT IN THE EVENT OF A DISPUTE. THESE PROGRAM TERMS INCLUDE A DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THAT MAY APPLY TO YOU IN THE EVENT OF A DISPUTE.
Program Terms
- Membership
1.1. The Program is open to any person with a valid United States address who is age 18 or older. You are not required to make any purchase or payment or provide any credit card information to enroll in the Program or maintain membership. Each Member is permitted only one Program account, and only one Program account may be associated with a single email address. Enrolling or attempting to enroll in the Program multiple times using different email addresses is prohibited and will be cause for termination of your participation in the Program. Employees of the Company and its subsidiaries, parent companies or affiliates and anyone eligible for an employee-based discount are ineligible for membership in the Program. The Program is void where prohibited or restricted by law.
1.2. The Program is offered only through our Website. Eligible individuals may enroll in the Program online by visiting our Website and following the Program prompts to enroll. Individuals who create a Jack Rogers account at https://www.jackrogersusa.com/account/login will be automatically enrolled in the Program. You may be required to provide first and last name, valid email address, telephone number, month of birth and zip code to enroll and may receive a welcome email with instructions for completing enrollment. During the course of your membership, you may update your personal information by logging in to your Program account. Members are solely responsible for keeping their profile information current.
- Program Benefits
2.1. Each time you make a purchase on the Website (excluding any portion of the purchase paid for by redeeming gift cards) (a “Qualifying Purchase”) following the launch of the Program and your enrollment in the Program, you will earn one (1) reward point (“Point”) for each dollar spent, excluding shipping charges, taxes and any other fees associated with your purchase. The amount of a Qualifying Purchase is based on the final sale price of merchandise purchased after any applicable discounts, gift cards, coupons and other promotional offers (including Program Rewards or other Program offers) are applied, but before sales or other taxes, fees and shipping charges have been applied. Points are only awarded based on full dollars spent; purchase prices will be rounded down to the nearest full dollar amount in order to calculate Points. Points will not be available for use until approximately fifteen (15) days after a Qualifying Purchase is made.
2.2. If you return the merchandise in a Qualifying Purchase, the Points awarded for that Qualifying Purchase will be deducted from your Program account, which may result in a negative Points balance. If you return some, but not all, of the items purchased in a Qualifying Purchase, you will be awarded Points for only the remaining sale price after all refunds. To earn Points for Qualifying Purchases made on the Website, you must be logged in to your Program account prior to checkout. Points will not be awarded, and no other Program benefits will be available, for purchases through third-party online websites or at third-party locations carrying Jack Rogers products.
2.3. Members will qualify for a Program tier (“Reward Tier”) based on the number of Points earned during a rolling twelve (12)-month period. If any portion of a Qualifying Purchase counted toward a Reward Tier is cancelled, returned or refunded after you became eligible for that Reward Tier, we reserve the right to recalculate your Reward Tier excluding the Points earned on the amount cancelled, returned or refunded. Except in the event a Qualifying Purchase is cancelled, returned or refunded, your status in a particular Reward Tier will remain valid for twelve (12) months from the date your Reward Tier status commences. After that, you must qualify for the Reward Tier again. For example, if your Gold Reward Tier status commences on October 15, 2025, you will remain in the Gold Reward Tier through October 14, 2026. However, you will no longer be a member of the Gold Reward Tier starting on October 15, 2026 unless you have earned the required number of Points during the twelve (12) months prior to October 15, 2026. After that, you will only qualify for the Gold Reward Tier again in the future if you earn the required number of Points during a single twelve (12)-month period.
2.4. Your Reward Tier may make you eligible to receive certain Program benefits. Any benefits offered under the Program are subject to change at any time without notice at our sole discretion and may be offered on a limited basis. You can view the current benefits for each Reward Tier on the Program page of the Website.
2.5. When your Points balance reaches 100 or more unexpired Points, 100 Points will automatically be converted into a reward that may be redeemed for $5 off the purchase price of eligible purchases, excluding the purchase of gift cards (a “Reward”). Once Points are automatically converted into a Reward, those Points will be deducted from your total Points balance. Your Rewards will be available only in your Program account, and no physical certificates will be issued or mailed, except to those Program Members who request a Reward certificate in accordance with applicable law, including the Americans with Disabilities Act. Any individual requesting, or otherwise requiring, a Reward certificate for this purpose must contact Customerservice@jackrogersusa.com or call (859) 317-8270. Only you may redeem or use Rewards you earn. Rewards may not be shared, transferred, donated, given away or combined with Rewards earned by other Program Members. Rewards may be applied to eligible purchases on the Website by copying the code on applicable Reward and applying the code at checkout. Rewards may not be combined with any other promotional offers. Rewards may not be used to purchase gift cards or applied to shipping charges, taxes or any other fees associated with your purchase. The retail price of the item to which Rewards are applied must be greater than the amount of the Rewards applied. Each Reward must be applied to a single item and no partial or remainder Rewards will be issued or applied.
2.6. If you return all of the merchandise purchased in an order on which you used a Reward, the Points associated with the Reward will be credited to your Program account. If you return some, but not all, items purchased in an order on which you used a Reward, no Points will be credited to your Program account. You will not receive a refund of Points for returns of items of which you were not the original purchaser.
2.7. Unused Points in your Program account will expire on the date that is twelve (12) months after your last Qualifying Purchase.
2.8. When you refer a brand new Jack Rogers customer through the Program and the friend you refer clicks on the referral link and uses the referral code to make a Qualifying Purchase of $50 or more on the Jack Rogers website as their first Jack Rogers purchase, your referred friend will receive a reward of $10 off the Qualifying Purchase and you will be awarded 200 points (a “Referral Reward”). Referral Rewards will only be issued for referrals to new Jack Rogers customers who have never purchased from Jack Rogers previously. Referral Rewards will not be earned if a referred individual’s first purchase is for an order total of less than $50. We may also offer opportunities to earn additional Points or Program benefits based on qualifying engagement activities through the Program. Opportunities to earn Points and benefits may be changed at any time without notice in our sole discretion, and may be offered on a limited basis. You can view the current opportunities to earn Points and additional benefits on the Program page of the Website.
2.9. Points, Rewards and other Program benefits are promotional, have no cash value, cannot be sold and are not redeemable for cash. Only the Program Member who pays for a Qualifying Purchase may accumulate Points for that Qualifying Purchase. Program accounts and benefits cannot be shared or combined with any other person or Program member. Points and Rewards offered through the Program may not be transferred, purchased, assigned, auctioned, bartered or traded, including, without limitation, by death or as part of a domestic relations matter. Any attempt to do so is expressly prohibited and will be cause for termination of your participation in the Program. You agree that the Program and any Points or Rewards earned under the Program do not create any property rights whatsoever in your favor.
2.10. You can check for your available Points and Rewards online at any time through your Program account. If you have questions regarding the Points in your account, please contact Jack Rogers customer service team at Customerservice@jackrogersusa.com. We reserve the right to determine the number of Points and Rewards in any Member’s account based upon our internal records. Our good faith determination of the number of Points and Rewards available to any Member shall be deemed to be correct and accurate as reflected in our records and shall be final and binding. We are not responsible for Program benefits, Points or Rewards that are not issued, received, applied or refunded as a result of loss or fraudulent activity or if you are not logged in to your Program account at the time of purchase or do not maintain accurate personal information with us, and such benefits, Points or Rewards will not be reissued.
3. Communications
We reserve the right to communicate and make promotional offers and benefits selectively available to Members, based on purchase activity, Program participation or other factors. By enrolling in the Program, you agree to receive Program-specific marketing and status updates as well as other promotional emails and marketing from or on behalf of the Company. You may opt out of receiving marketing emails from the Company at any time by clicking the “unsubscribe” link in the email to manage your preferences or as otherwise provided by the Company’s Privacy Policy. If you elect to opt-out of e-mail or direct mail marketing communications, your membership will remain active and you will still receive transactional communications regarding your Program activity, but you will no longer receive promotional communications regarding Program benefits. If you do not want to receive transactional communications regarding your Program activity, you must cancel your membership in the Program as described in Section 6.
4. Promotional Text Messaging Consent
4.1. By checking the box to opt into the receipt of text messages from the Company when you sign up for the Program, you consent to receive automated marketing by text message from the Company or any of its designated vendors, including through the use of an automatic telephone dialing system, at the telephone number you provided, and accept and agree to be bound by our Terms and Conditions. While you consent to receive messages sent using an automatic telephone dialing system, the foregoing shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system. Consent is not a condition to purchase or participate in Program. Message and data rates may apply.
4.2. If you initially opt out of receiving text messages from the Company but later would like to opt into receiving text messages, you can do so at any time through your Program account or by contacting Jack Rogers customer service team at Customerservice@jackrogersusa.com.
4.3. Notwithstanding anything to the contrary herein, if you do not wish to receive additional text messages, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from the Company or sent on behalf of the Company in order to opt out of the promotional text message program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are reasonable methods of opting out and are the exclusive means of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above, sending an e-mail, or verbally requesting one of our employees to remove you from our list, are not reasonable means of opting out.
4.4. You represent and warrant that you are the subscriber and/or the regular user of the telephone number that you provided to us. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the opt out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these Program Terms. You further agree that, if you discontinue the use of your mobile telephone number without notifying us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in the Program.
YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.
5. Privacy
5.1. We value and respect your privacy. The personal information that we collect from you in connection with the Program is subject to our Privacy Policy and will be used and disclosed by us for the purpose of administration of the Program, providing you with any benefits that you are offered under the Program, marketing in connection with the Program, sending other marketing communications that you have opted in to receive and as otherwise permitted by our Privacy Policy. To administer the Program, you understand that we may collect and process identifiers (such as your name, email address and telephone number), personal characteristics (birth date) and commercial transaction information (your purchase history and Points, credits, benefits and Rewards).
5.2. The Program may be categorized as a financial incentive under California law. Please see the Notice of Financial Incentives in our Privacy Policy.
6. Program Termination, Cancellation or Modification
6.1. These Program Terms shall be interpreted and applied to give the Company maximum control of the administration of the Program. All decisions by the Company with respect to the administration of the Program are final and binding.
6.2. The Program and its benefits are offered at our sole discretion. We reserve the right to change, modify, cancel or terminate the Program, its benefits or these Program Terms from time to time in our sole discretion, without notice and without any further obligation to you, even if such actions by us affect the value of rewards or benefits already accumulated or earned and/or your ability to redeem such rewards or benefits, and you will not be entitled to any compensation (in any form whatsoever) for any unused Points, Rewards or other benefits. The Company may also, as a courtesy only, send updates via e-mail or notify you that there are updates the next time you make a purchase at a participating location; doing so does not create any obligation for the Company to do so again in the future. If you disagree with any changes, your sole remedy is to cancel your membership in the Program.
6.3. If you decide that you no longer want to participate in the Program, you may cancel your membership at any time by contacting the Company’s customer service team at Customerservice@jackrogersusa.com or (859) 317-8270.
6.4. We reserve the right, in our sole discretion, to terminate any Member’s participation in the Program for any reason, including but not limited to, a Member's failure to comply with these Program Terms or the Terms and Conditions of the Website, any suspected abuse of the Program, illegal activity, fraud or other conduct that we may deem to be inconsistent with these Program Terms and/or the Program. If your membership in the Program is cancelled by you or terminated by us, you will lose all accrued Points, Rewards and other benefits in your account and access to benefits of all Reward Tiers at the time of such cancellation or termination.
7. Resale of Products
Corporations, groups, associations, commercial customers and others purchasing items for resale are not eligible for membership in the Program. By signing up for the Program, you expressly acknowledge and agree that you will not offer for sale or otherwise engage in any commercial activity (or permit any third parties acting on your behalf to do so) in relation to any products or services purchased through your Program account or acquired through your participation in the Program. Acceptance of an order by us does not constitute a waiver of our rights under this provision. We may place limits on purchases and reject purchases or orders which we have determined in our sole discretion violate the spirit of this section. If you are suspected of breaching this provision, in addition to immediately suspending your Program membership and shopping privileges with the Company, you agree that the Company may pursue all legal and equitable remedies available against you or anyone acting on your behalf for such breach of contract, including but not limited to, monetary damages, injunctions and/or other remedies. We may, among other things, restrict orders placed by or under the same customer account, the same credit card, Program account, and/or orders that use the same billing and/or shipping address, including orders or related accounts on our affiliates’ websites. We also reserve the right to cancel any portion of an order that cannot be fulfilled for any reason. We may modify this policy at any time without prior notice.
8. Disclaimer of Warranties; Limitation of liability
Your consent and Agreement to the following disclaimers and limitations is a material inducement for us to permit you to participate in the Program. To the fullest extent permitted by applicable law, your participation in the Program, and our obligations and liabilities in respect thereto, are expressly limited as follows:
8.1. EXCEPT AS EXPRESSLY SET FORTH IN THESE PROGRAM TERMS, YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE PROGRAM AND ANY REWARDS OR BENEFITS ASSOCIATED THEREWITH ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY WHATSOEVER. TO THE FULLEST EXTENT PERMITTED BY LAW AND EXCEPT AS EXPRESSLY SET FORTH IN THESE PROGRAM TERMS, NEITHER THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR REPRESENTATIVES MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE PROGRAM TERMS OR THE PROGRAM OR ANY OF THE REWARDS OR BENEFITS ASSOCIATED WITH THE PROGRAM, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
8.2. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER THE COMPANY NOR ITS PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR REPRESENTATIVES WILL BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT OR OTHERWISE) UNDER ANY CIRCUMSTANCES FOR ANY: (A) ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN THE CONTENT OF THESE PROGRAM TERMS, THE PROGRAM AND/OR ANY REWARDS OR BENEFITS ASSOCIATED WITH THE PROGRAM; (B) PERSONAL INJURY, PROPERTY DAMAGE OR LOSS, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR PARTICIPATION IN THE PROGRAM AND/OR YOUR REDEMPTION OR USE OF ANY REWARD OR BENEFIT UNDER THE PROGRAM; (C) INTERRUPTION OF BUSINESS; (D) DELAYS OR INTERRUPTION IN ACCESS TO THE PROGRAM; (E) ANY UNAUTHORIZED ACCESS TO OR USE OF THE SERVERS THAT HOST THE WEBSITE OR ANY THIRD PARTY SITE(S) AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (F) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE OR THIRD PARTY SITE(S), (G) ANY BUGS, VIRUSES, TROJAN HORSES OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE OR ANY THIRD PARTY SITE(S) ASSOCIATED WITH THE PROGRAM AND/OR ANY REWARDS OR BENEFITS ASSOCIATED THEREWITH; (H) DATA NON-DELIVERY, LOSS, THEFT, MISDIRECTION, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; OR (I) EVENTS BEYOND OUR REASONABLE CONTROL.
8.3. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER THE COMPANY NOR ITS SUBSIDIARIES, AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR REPRESENTATIVES WILL BE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE PROGRAM AND/OR YOUR PARTICIPATION IN THE PROGRAM AND/OR YOUR REDEMPTION OR USE OF ANY PROGRAM REWARD OR BENEFIT, REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS ($100.00).
8.4. YOU AGREE THAT NO CLAIMS OR CAUSES OF ACTION ARISING OUT OF, OR RELATED TO, THESE PROGRAM TERMS, YOUR PARTICIPATION IN THE PROGRAM AND/OR YOUR REDEMPTION OR USE OF ANY REWARD OR BENEFIT UNDER THE PROGRAM, MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE. TO THE EXTENT PERMITTED BY LAW, IF YOU HAVE A DISPUTE WITH US REGARDING THE PROGRAM OR ARE DISSATISFIED WITH THE PROGRAM, YOUR SOLE REMEDY SHALL BE TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM AND WE SHALL HAVE NO OTHER OBLIGATION, LIABILITY OR RESPONSIBILITY TO YOU.
9. Indemnification
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS THE COMPANY, ITS PARENT, SUBSIDIARIES, AFFILIATES AND ITS AND THEIR PARTNERS, MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS, VENDORS, MANUFACTURERS AND DISTRIBUTORS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, ACTIONS, DEMANDS, CHARGES, COMPLAINTS, DAMAGES, LOSSES, LIABILITIES, COSTS AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEYS' FEES), ARISING FROM OR IN CONNECTION WITH YOUR PARTICIPATION IN THE PROGRAM AND/OR YOUR USE OF ANY REWARDS OR BENEFITS ASSOCIATED WITH THE PROGRAM AND/OR YOUR BREACH OF ANY OF THESE PROGRAM TERMS. WE RESERVE THE RIGHT TO TAKE EXCLUSIVE CONTROL AND DEFENSE OF ANY CLAIM SUBJECT TO THIS INDEMNIFICATION BY YOU, IN WHICH EVENT YOU WILL COOPERATE FULLY WITH US IN ASSERTING ANY AND ALL AVAILABLE DEFENSES.
10. Governing Law; Arbitration; No Class Actions
10.1. GOVERNING LAW. The Program and these Program Terms shall be governed by and construed in accordance with the laws of the State of Georgia and, as applicable, the Federal Arbitration Act, without giving effect to any conflict of law provisions.
10.2. ARBITRATION. YOU UNDERSTAND AND AGREE THAT ALL CLAIMS, DISAGREEMENTS, DISPUTES OR CONTROVERSIES BETWEEN YOU AND JACK ROGERS USA, LLC, ITS PARENTS, AFFILIATES, SUBSIDIARIES AND/OR ITS AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AGENTS, VENDORS, AND/OR RELATED COMPANIES ARISING OUT OF OR RELATING TO THE PROGRAM, THE WEBSITE, THE USE OR ACCESS THEREOF, TO THE ADVERTISING AND OTHER CONTENT ON THE WEBSITE, TO THE PRODUCTS, SERVICES, MATERIALS, PROGRAMS OR OTHER FEATURES OFFERED, ADVERTISED, MARKETED AND/OR SOLD ON OR THROUGH THE WEBSITE, TO THE RECEIPT OF TEXT MESSAGES OR OTHER COMMUNICATIONS, AND/OR TO THESE PROGRAM TERMS SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION, WHICH MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION ARISES. BECAUSE THE WEBSITE CONCERNS INTERSTATE COMMERCE, THE FEDERAL ARBITRATION ACT (“FAA”) GOVERNS THE ARBITRABILITY OF ALL DISPUTES. HOWEVER, APPLICABLE GEORGIA STATE OR U.S. FEDERAL LAW MAY ALSO APPLY TO THE SUBSTANCE OF ANY DISPUTES. THE ARBITRATION SHALL TAKE PLACE IN ATLANTA, GEORGIA OR, AT JACK ROGERS’ ELECTION, IN THE CITY NEAREST TO YOUR PRINCIPAL PLACE OF RESIDENCE WHERE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) HAS AN OFFICE. THE ARBITRATION SHALL BE ADMINISTERED BY AAA IN ACCORDANCE WITH TITLE 9 OF THE U.S. CODE (UNITED STATES ARBITRATION ACT) UNDER THE AAA’S COMMERCIAL DISPUTE RESOLUTION PROCEDURES AS SUPPLEMENTED BY THE SUPPLEMENTARY PROCEDURES FOR CONSUMER-RELATED DISPUTES (AND AS STATED THEREIN, IF THERE IS A DIFFERENCE BETWEEN THE COMMERCIAL DISPUTE RESOLUTION PROCEDURES AND THE SUPPLEMENTARY PROCEDURES, THE SUPPLEMENTARY PROCEDURES WILL BE USED). YOU AND WE VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT YOU OR WE HAVE TO A JURY TRIAL.
10.3. NO CLASS ACTIONS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE AGREE THAT ANY AND ALL DISPUTES, CLAIMS AND CAUSES OF ACTION YOU OR WE MAY HAVE IN CONNECTION WITH OR RELATED TO THE PROGRAM, TO THE WEBSITE, TO THE USE THEREOF OR ACCESS THERETO, TO THE ADVERTISING AND OTHER CONTENT ON THE WEBSITE, TO THE PRODUCTS, SERVICES, MATERIALS, PROGRAMS OR OTHER FEATURES OFFERED, ADVERTISED, MARKETED AND/OR SOLD ON OR THROUGH THE PROGRAM OR THE WEBSITE, TO THE RECEIPT OF TEXT MESSAGES OR OTHER COMMUNICATIONS, AND/OR TO THESE PROGRAM TERMS WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION. NEITHER YOU NOR WE SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER USERS/CONSUMERS OR ARBITRATE, AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY, ANY CLAIM, DISPUTE OR CAUSE OF ACTION IN CONNECTION WITH OR RELATED TO THE PROGRAM OR WEBSITE, TO THE USE THEREOF OR ACCESS THERETO, TO THE ADVERTISING AND OTHER CONTENT ON THE WEBSITE, TO THE PRODUCTS, SERVICES, MATERIALS, PROGRAMS OR OTHER FEATURES OFFERED, ADVERTISED, MARKETED AND/OR SOLD ON OR THROUGH THE WEBSITE, TO THE RECEIPT OF TEXT MESSAGES OR OTHER COMMUNICATIONS, AND/OR TO THESE PROGRAM TERMS.
11. Taxes
You are responsible and liable for any applicable federal, state or local income, sales, use, or other taxes which may result from your participation in the Program.
12. Customer Service
For information about the Program or if you have any concerns regarding your Program account, contact our customer service team via email at Customerservice@jackrogersusa.com or by telephone at (859) 317-8270.
