Refund policy

Return Policy:

We have a $5 return label fee applicable to returns, and offer free exchanges.  We accept the return of unworn and unused merchandise purchased from www.jackrogersusa.com within 30 days from the original fulfillment date. All final sale styles (ending in $.99), monogrammed, custom, and made-to-order styles are final sale and may not be returned or exchanged at any time. Your eligible return must be accompanied by the original receipt and packaging, as well as any gift with purchase. When trying on our shoes, we kindly ask that you walk on carpet and try on with clean feet. The leather of our shoes will attract the natural oils of your feet and we are unfortunately unable to accept returns with scuffed soles or toe prints. 

 All international orders cannot be returned and are final sale.

*Original shipping charges are not eligible for refund on orders that were shipped correctly.