Return Merchandise Authorization Order Locator
Is your purchase not quite what you had in mind? No problem!
We accept the return of unworn and unused merchandise purchased from www.JackRogersUSA.com within 30 days from the date of original purchase. All final sale styles (price ends in $.99), monogrammed, custom and made-to-order styles are FINAL SALE and may not be returned or exchanged at any time.
Your eligible return must be accompanied by the original receipt and packaging, as well as any gift with purchase. Refunds will be made in the form of original payment. Please allow up to 10 business days from the date your return is received at our warehouse for us to process your return. Unfortunately, we are unable to accept the return of styles that were marked final sale when ordered. For questions about holiday returns, please contact customer service.
When trying on our shoes, we kindly ask that you walk on carpet and try on with clean feet. The leather soles of our sandals will attract the natural oils of your feet and we are unfortunately unable to accept returns with scuffed soles or toe prints.
Can I exchange the item I just received?
Our stock levels are constantly changing, especially during the spring and summer. So that you do not miss out on the style that you would like for an exchange, we recommend that you ship back your original order as a return and that you place a new order.
How do I receive my prepaid return shipping label?
- Have an account? Great! Please complete the Return Merchandise Authorization (RMA) form by logging into your Jack Rogers Account here
- Checked out as a guest? Not a problem! Please click here to locate your order and complete the Return Merchandise Authorization (RMA) form
- Once we receive your completed Return Merchandise Authorization form, you will receive an email including a link to USPS where you will be able to print your prepaid return label. Please do not hesitate to contact our Customer Care team if you have any questions or difficulties processing your RMA form or printing your prepaid label. If your order status is “In Progress”, please reach out to us at [email protected], and one of our customer service representatives will email you a prepaid return label within 1-2 business days.
We offer complimentary outbound and return shipping via the United States Postal Service. Please allow up to 10 business days from the date your return is received at our warehouse for us to process your return.
Unfortunately we are not able to refund any expedited shipping costs associated with your original order.
If you decide to ship the return via a different carrier of your choice, please include the completed return form on your original receipt and send to:Jack Rogers c/o Ameriworld
3325 NW 70th Avenue
Miami, FL 33122
May I return an item to a Jack Rogers Retail Store?
Yes! For your convenience, all www.JackRogersUSA.com purchases may be returned to our Jack Rogers Stores in New York, NY, East Hampton, NY or Atlanta, GA with your receipt and original packaging. Please note that all monogrammed, custom, made-to-order and final sale items may not be returned at any time.