Please Note: Jack Rogers Customer Service and Warehouse will be closed for the 4th of July holiday starting at 2 PM EST on Thursday, July 2, 2015. We will re-open at 9 AM EST on Monday, July 6, 2015. We will respond to all customer service inquiries, as well as, begin the processing and shipping of orders placed Thursday-Sunday on Monday, July 6, 2015. We wish everyone a Happy 4th of July!
Your feedback is important to us! Please send us an email by completing the below form or call us at 646.480.5153. We are available Monday through Friday, 9 AM to 4:30 PM EST, excluding holidays. We are closed Saturday and Sunday.
For customer care, contact email@example.com
For wholesale inquiries, contact firstname.lastname@example.org
Policies at a Glance
All footwear is fit tested to be as true to size as possible. Please note that the Navajo sandal is handmade, and the size is handwritten on each sandal. Half sizes for Navajo sandals are noted with a dash, for example size 7 ½ is marked on the inner sandal as 7--. All other footwear comes in whole and half sizes as noted.
Orders placed Monday - Friday will begin processing the following business day and can take up to several days to ship. Please note that business days are Monday - Friday and exclude federal holidays in the United States. Jack Rogers does not process or ship orders on Saturday, Sunday or federal holidays.
Orders placed on Friday or over the weekend, will begin processing on the following Monday.
Orders are processed pending item availability and credit card verification. Jack Rogers will contact you via phone or email is there are any issues with your order.
You will receive an order confirmation email once your order has been received. You will also receive a shipping confirmation email with your shipping tracking number once your order ships and is invoiced.
After your order leaves our warehouse, delivery times will vary according to the shipping method selected during checkout and the location of your shipping address.Please note that ground shipping orders usually begin processing the following business day, but can take up to several days to ship, depending on product availability.
2nd day shipping orders are prioritized and begin processing the following business day. Depending on product availability, the processing can take several days and the order will ship via 2nd day shipping as soon as the processing is complete.
Overnight shipping orders are prioritized and begin processing the following business day. Depending on product availability, the processing can take several days and the order will ship via overnight shipping as soon as the processing is complete.
Please note that it may take up to 48 hours after the package leaves our distribution center for the tracking information to appear in the shipping carrier's tracking system. Also, shipping transit times start from the original ship date, not the date the order is placed.
Order status is available online for all customers who have a registered Jack Rogers account.
You may check the status of your order by logging into your Jack Rogers account and clicking on the View Order History tab.
Customers who have not registered with Jack Rogers can email email@example.com or call 646.480.5153 with questions on order status, Monday - Friday 9:00am to 4:30pm EST.
Jack Rogers has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at firstname.lastname@example.org.
International shipping is currently available WORLDWIDE from Jack Rogers. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
To check the status of your order or track your package, please login to your International Checkout account at:https://www.internationalcheckout.com/login.php.
All inquiries regarding your international order should be directed to International Checkout at email@example.com. Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
Once an order is submitted, you have 24 hours to cancel it. If you have additional questions about your order, please contact Jack Rogers Customer Service directly by phone at 646.480.5153 or email at firstname.lastname@example.org.
If you would like to place your order by phone please call 646.480.5153.
Jack Rogers welcomes
Credit card transactions are securely processed by Authorize.net.
From time to time we have special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Checkout page and hit the "apply" button. The value of the promotion will be applied to your order and will not appear as a separate line item. Please note that only one Promotional Code may be used on each order.
We value your business and pride ourselves in offering excellent products and customer service. We guarantee that anything purchased in our retail store or online to be free of defects and accept any defective item for refund or exchange.
Jack Rogers accepts the return or exchange of unworn, unused, and unwashed merchandise for up to 30 days from the date of original purchase. Orders placed between Thanksgiving and December 15 may be returned through January 15. Your return request must be accompanied by the original receipt and packaging, and refunds will be made in the form of original payment. Please note, all monogrammed, custom and final sale items may neither be returned nor exchanged.
Products must be unworn, in new condition, and in original packaging. When trying on shoes, be sure to walk on carpet and wear socks - we will not accept returns or exchanges with scuffed soles or toe prints. Please request a tracking number from your carrier for all return shipments sent back to us and kindly allow up to 10 business days from the date the return is received at our warehouse to process your credit.
Standard outbound shipping is free, but please note that return shipping is not. If you are returning damaged goods, please call our customer service department at 646.480.5153 for a complimentary shipping label.
Please send returns to:
Jack Rogers LLC
7101 NW 32nd Ave.
Miami, FL 33147
Please also note that our shoes are handmade. Our full leather soles will attract your natural oils, so please be sure that you try on your sandals with clean feet. We are unable to accept the return of sandals with toe prints.
For your convenience, all Jack Rogers internet and phone purchases may be returned to our Jack Rogers Stores in New York, NY or Atlanta, GA with a receipt and original packaging. Please note that monogrammed, special order/customized, and final sale items may not be returned or exchanged in retail stores.
We are unable to refund your shipping costs on returned items.
In the event that we processed an order incorrectly or if you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. Jack Rogers will provide a pre-paid shipping label to expedite the return. To receive your shipping label and arrange to replace your product, please contact Jack Rogers Customer Service within 14 days of purchase by email at email@example.com or phone 646.480.5153.
At Jack Rogers, we strive to provide an unparalleled level of service. Please do not hesitate to contact us at any point in time. Our Customer Service department is open Monday - Friday 9:00am - 4:30pm EST, excluding federal holidays in the United States. Please call us at 646.480.5153 or email us at firstname.lastname@example.org. We look forward to hearing from you!