Customer Service
Policies at a Glance
Sizing Information
All footwear is fit tested to be as true to size as possible. Please note that the Navajo sandal is handmade, and the size is handwritten on each sandal. Half sizes for Navajo sandals are noted with a dash, for example size 7 ½ is marked on the inner sandal as 7--. All other footwear comes in whole and half sizes as noted.
Back to TopChecking Order Status
Orders typically process and ship one day after they are placed. This means Overnight, Second Day, and Ground shipments typically leave our factory one day after you place your order. You may check the status of your order by logging into your jackrogersusa.com account and clicking on the View Order History tab. Order status on line is available for all customers who have a registered Jack Rogers account. Customers who have not registered with Jack Rogers can email customerservice@jackrogersusa.com or phone at (305) 624-6092 with questions on order status. Monday - Friday 7:00am to 4:30pm.
You will receive an order confirmation email once your order has been received. We will send you an email when your order has shipped and this will include the UPS tracking number for your package.
Please note that it may take up to 48 hours after the package leaves our distribution center for the tracking information to appear in the UPS tracking system.
Back to TopCheckout: P.O. Box & International Restrictions
As we ship via UPS, we are currently unable to accept P.O Box shipping addresses. Additionally, we currently ship to addresses in the USA only.
Back to TopCancellations
Once an order is submitted, you have 24 hours to cancel it. If you have additional questions about your order, please contact Jack Rogers Customer Service directly by phone at (305) 624-6092 or email at customerservice@jackrogersusa.com.
Back to TopPayment Methods
If you would like to place your order by phone please call (305) 624-6092.
Jack Rogers welcomes the following credit cards.
Credit card transactions are securely processed by Authorize.net.
Using a Promotional Code
From time to time we have special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Checkout page and hit the "apply" button. The value of the promotion will be applied to your order and will not appear as a separate line item. Please note that only one Promotional Code may be used on each order.
Back to TopReturn Policy
We value your business and pride ourselves in offering excellent products and customer service. We guarantee that anything purchased in our retail store or online be free of defects and accept any defective item for refund or exchange.
Jack Rogers accepts the return or exchange of unworn, unused, and unwashed merchandise for up to 30 days from the date of original purchase. Your return request must be accompanied by the original receipt and packaging, and refunds will be made in the form of original payment.
Products must be unworn, in new condition, and in original packaging. Please request a tracking number from your carrier for all return shipments sent back to us and kindly allow up to 10 business days from the date the return is received at our warehouse to process your credit.
Please send returns to:
Jack Rogers Shoes
Attn: Returns
16201 NW 49 Ave
Hialeah, FL 33014
Please also note that our shoes are handmade. Our full leather soles will attract your natural oils, so please be sure that you try on your sandals with clean feet. We are unable to accept the return of sandals with toe prints.
Returning or Exchanging Items to our Retail Store
For your convenience, all Jack Rogers internet and phone purchases may be returned to the Jack Rogers Flagship Store in New York City with a receipt and original packaging. Please note that monogrammed, special order/customized, and final sale items may not be returned or exchanged in retail stores.
We are unable to refund your shipping costs on returned items.
Monogrammed, Special Order/Customized, Final Sale
All monogrammed and final sale items may neither be returned nor exchanged.
Back to TopShipping Errors or Damaged Products
In the event that we processed an order incorrectly or if you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. Jack Rogers will provide a pre-paid UPS shipping label to expedite the return. To receive your shipping label and arrange to replace your product, please contact Jack Rogers Customer Service within 14 days of purchase by email at customerservice@jackrogersusa.com or phone (305) 624-6092.
Back to TopCustomer Service Inquiries
At Jack Rogers, we strive to provide an unparalleled level of service. Please do not hesitate to contact us at any point in time.
(305) 624-6092
customerservice@jackrogersusa.com